Refund Policy

Summary

All payments for subscriptions and credit packs are final and non-refundable, with the exceptions below. You can try the Service before you pay: every account gets free scripts each day, editing drawings by hand and exporting videos are free, and new accounts may receive free credits to try drawing.

What we refund

• Duplicate charges. If you were charged more than once for the same purchase, we refund the extra charge in full.
• Where the law requires it. Nothing in this policy limits a refund you are entitled to under the consumer protection laws of the country where you live.

Failed generations

If a generation fails, the credits held for it are returned to your balance automatically. You do not need to ask. This returns credits, not money.

What we do not refund

• Credits that have been used, including on videos you decided not to keep.
• Unused or expired credits, including credits left over at the end of a subscription period.
• A subscription renewal that was not cancelled before the renewal date.
• Dissatisfaction with how a video looks or sounds. Review the script before you draw the video.
• Accounts suspended or closed for breaking our Terms of Service.

Cancelling a subscription

You can cancel at any time from your account's billing settings. Cancelling stops the next renewal; you keep your plan and its credits until the end of the period you have already paid for. Cancelling does not refund the current period.

Customers in the European Union and the United Kingdom

You have a legal right to withdraw from a purchase of digital services within 14 days. When you buy, you ask us to supply the service straight away, and you agree that your right of withdrawal ends once you start using the credits from that purchase. If you have not used any credits from a purchase, you may withdraw within 14 days of buying and receive a full refund.

How to ask for a refund

Email [email protected] from the address on your account, with:

• the email address of your account;
• the receipt or invoice number from Stripe, or the date and amount of the charge;
• why you are asking.

We aim to reply within 3 business days. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days, depending on your bank. When a purchase is refunded, the credits from it are removed from your account.

Please contact us before disputing a charge with your bank, so we can fix the problem quickly. While a dispute is open, we may pause the account involved.

Contact

Wyattly LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA Email: [email protected]